AGM feedback from centre users and volunteers 11th November 2022

What people love about our Charity and Centre

  • “The centre provides support for those who need it”

  • “It is a refuge and a safe place”

  • “Amazing helpful staff and volunteers”

  • “Great confidence booster for the local community”

  • “A rewarding experience for local volunteers”

  • “Friendly, resourceful, informal”

  • “Welfare Rights service is the best in the city, can’t praise it enough”

  • “Amazing atmosphere, really friendly and informal”

  • “Very Welcoming”

  • “Terrific work by staff and volunteers, there is a real sense of everyone working together and helping each other”

  • “Great place to learn new skills, help others, sense of community”

  • “Such a valuable local resource, people who work and volunteer are diverse and many different folk come for lunch for a friendly time together”

  •  “My Daughter went to the playroom here and now her children are using it,

  • “BUCFP live forever, lovely place, nice people”


Some Suggestions from service users were also put forward at the AGM

  • Computer room – new lino for easy clean and make it more welcoming. (Agreed and in the budget)

  • Growing plants for mental health, allotment sessions with local community organisations. (Allotment sessions already take place, and community groups have taken part, but this will be developed more in the spring)

  • Case workers – more one to one on-going support. More support group sessions. (We help service users engage with the relevant support and group sessions are being run again after the pandemic, and when we have the staff/volunteer time, will be increased) 

  • Games room. (no space at present, although people can play computer games and we have several board games available in the main area)

  • Allganics – re- establish this service with wholefood sold at cost price, pop up shop. (Agreed)


Many thanks to all who attended.